FAQs

Return Window: 7 Days from purchase date.

Eligibility: Items must be new and unused.

We only accept defects and negligence of the seller. ( MUST PROVIDE A VIDEO OF OPENING THE BOX WITH THE DAMAGED ITEM )

Damaged within delivery is beyond our control, please contact logistic courier

Philippines: Local courier ( lalamove, LBC )

DHL ( Japan to Philippines )

Pick up/Meet up: Anyday ( Upon agreed date & time )

Always check the TRACKING NUMBER we provided/gave after you placed an order, failed to receive your order please contact us immediately at inquiry@saya-motors.com

No, once an order has been placed, we’re unable to make any changes.
This includes modifying items, updating shipping information, or canceling the order.

We recommend reviewing your order carefully before completing your purchase.

Yes, we do accept wholesale orders! If you’re interested in purchasing in bulk or establishing a wholesale partnership, please reach out to us directly.

You can contact us at inquiry@saya-motors.com, and a member of our team will get back to you shortly.